Shipping Policy

At SlimVi, we strive to provide a seamless shopping experience, including reliable and prompt delivery services. Below, you'll find all the details about our shipping policy to help you understand how and when your order will be delivered.

Shipping Rates:

  • Domestic (United States):

    • Free Shipping: Orders $50.00 and up
    • Priority Shipping: $9.95 USD
    • Standard Shipping: $4.95 USD

  • UK (United Kingdom):

    • Free Shipping: Orders £50.00 GBP and up
    • Priority Shipping: £9.95 GBP
    • Standard Shipping: £6.95 GBP

  • International (Rest of the World):

    • Free Shipping: Orders $50.00 and up
    • Priority Shipping: $9.95 USD
    • Standard Shipping: $6.95 USD

Order Processing and Shipping:

  • Processing Time: All orders are processed within 3-5 business days after payment is verified. Processing times do not include weekends or holidays. Orders placed after 11 am PST will begin processing the next business day. Orders placed after 11 am PST on Fridays will be processed on the following Monday.

  • Shipping Time: Delivery typically takes between 5-8 business days after the order has been shipped. Please note that shipping times may vary based on the destination and shipping method chosen.

Tracking Your Order:

  • Tracking Information: Once your order has shipped, you will receive an automated email with your tracking information. Please allow up to 72 hours for the first scan to appear in the tracking system. You can also track your order directly on our website using the provided tracking number.

  • Delivered Status: If your tracking information indicates that your package has been delivered but you have not received it, you will need to file a "missing package" claim with the carrier:

Payment Methods:

  • We accept secure payments through Visa, Mastercard, American Express, and PayPal. All credit card transactions are processed through a certified payment gateway provider that adheres to the Payment Card Industry Data Security Standard (PCI-DSS). Our provider has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider, the most stringent level of certification available.

Return and Refund Policy:

  • Please refer to our detailed Return and Refund Policy for information on how to initiate a return, conditions for returns, and our 90-Day Money Back Guarantee.

Contact Us:

  • For any additional questions or concerns regarding your order, please contact us at contact@slimvi.com.

We are committed to ensuring your satisfaction and are here to assist you with any inquiries related to your order.

Thank you for shopping with SlimVi!