Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

If you ordered and are not satisfied with our product, please reach out to our Customer Support team at contact@slimvi.com and we will do our very best to help you out.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@slimvi.com. 

Sale items/digital products
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

All sales are final for our digital products, they are non refundable.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@slimvi.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Delivery

Orders may end up being returned for various reasons including: incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email contact@slimvi.com to arrange redelivery at their own expense.

SlimVi accepts no responsibility for any lost or unclaimed packaged. SlimVi will help as much as possible to trace a missing parcel, however it is the customer’s responsibility to follow up with the carrier to file a parcel investigation.

Shipping

To return your product, you should email us at contact@slimvi.com

The customer is responsible for shipping the item back to our warehouse. You're responsible for paying the return, exchange or store credit fee which covers the cost and restocking to send the product back to our warehouse. Once we receive the item, you will be refunded within 5 - 7 business days through the method of payment the item was originally purchased.

There is a restocking fee to return your item and process a refund. The fee will be deducted from the gross sales amount that you paid for your order and the balance will be refunded to you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations

We strive to fulfill orders as quickly as possible to get your items out to you in a timely matter. Because of this, once an order has been confirmed, it cannot be changed or canceled.