Refund Policy

At SlimVi, we stand by the effectiveness of our products and are committed to your satisfaction. Below, you will find our comprehensive refund policy, including our 90-Day Money Back Guarantee for BURN and conditions for returning other products.

SlimVi Guarantee - 90-Day Money Back Guarantee

We believe in the power of our BURN supplement. If you use BURN as directed for 90 days and do not see the results you expected, we offer a 90-day money-back guarantee under the SlimVi Guarantee. This guarantee applies only to BURN. To qualify for a refund under this guarantee, you must meet the following conditions:

  1. Usage Requirement: You must take the product as directed, twice daily, for the full 90 days. A healthy diet and regular exercise must accompany your use of BURN. We’re serious about helping you achieve results, so this effort must be documented.

  2. Documentation: Provide daily, time-stamped photos or videos of your BURN usage, meals, and exercise routine. Submit detailed logs of your diet and exercise regimen every week.

  3. Initiate the Process: To initiate a refund request, email us at contact@slimvi.com with all necessary documentation and an explanation of why you’re seeking a refund.

  4. Evaluation: Our team will carefully review your submission to ensure all conditions are met. Refunds will only be granted if you’ve followed the program strictly and did not achieve the promised results.

  5. Results Expectation: Most users see significant results within three months, but results may vary based on individual commitment, lifestyle, and adherence to the program.

General Refund Policy

30-Day Satisfaction Guarantee

If you’re not completely satisfied with your SlimVi purchase, we offer a 30-day return window from the delivery date for a full refund, subject to the following conditions:

Return Conditions:

To qualify for a return:

  • Products must be new and unused with all tags and packaging for full product integrity and sanitary compliance. For the health and safety of all our customers, we maintain strict sanitary standards. Returns not meeting these conditions will be subject to a partial refund.
  • Proof of purchase is required.
  • The customer is responsible for return shipping costs. We recommend a trackable shipping service to ensure safe delivery.
  • Items must arrive at our United States warehouse within 30 days of the delivery date confirmed by the shipping company.

Non-Refundable Costs:

  • Shipping costs are non-refundable. If a refund is issued, the shipping cost will be deducted from your refund.
  • Orders with incorrect or incomplete addresses that cannot be delivered are not eligible for a refund.
  • We are not liable for packages lost or damaged in transit once they are with the carrier.
  • Digital items, such as e-books and downloadable products, are non-refundable and final sales.

Refund Process:

  • Upon receipt and inspection of the returned item, we will inform you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original method of payment within a certain number of days, minus any non-refundable costs.
  • Expedited processing, shipping and insurance costs are not refundable.

Customer Remorse

If you wish to return a product due to a change of mind or purchasing error, return shipping costs will be your responsibility.

Damages and Incorrect Products on Arrival

If your order arrives damaged, defective, or incorrect, contact us immediately at contact@slimvi.com with your order number and detailed photos or videos. We are committed to resolving these issues with a replacement. Please note that we are not responsible for damages caused by the shipping company.

Warranty

SlimVi products come with a one-year manufacturer’s warranty covering defects under normal use. This warranty excludes wear and tear, theft, or accidental damage. For warranty claims, contact us at contact@slimvi.com with proof of purchase.

Initiating a Return

To begin a return, contact us at contact@slimvi.com. Do not send your purchase back to us without prior approval. Returns not following our protocol will not be accepted.

Cancellations

Orders not yet shipped can be canceled for a full refund. Once dispatched, modifications or cancellations are not possible. For items delivered but unwanted, a full refund for unused items is possible within the 30-day window.

For any additional questions or concerns, contact us at contact@slimvi.com.