SHIPPING & BILLING

We offer free shipping for everyone. Your order will be carefully packaged and delivered wherever is most convenient for you.

- When and from where will my order ship?

After your payment is verified, it takes 3-5 days to process and ship your order from our warehouse.

This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

- How long will my order take to be delivered?

Delivery takes between 5-8* business days after shipping. 

*BUT due to high demand & postal service workers recent confinement, the delivery time WILL be longer now (~12-15 business days).

- How can I track my order? 

You will receive an automated email containing tracking information as soon as your order ships.

Please note that it takes up to 72 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

You can also use our tracking system here.

- Tracking number says my package was delivered?

It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, you will have to file a “lost” package claim with USPS :

USPS: https://www.usps.com/help/missing-mail.htm

What form of payments do you use?

Secure payments with Visa, Mastercard, American Express and Paypal.

Are the payment secure?

SlimVi uses a certified payment gateway provider. All credit card details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Our payment gateway provider has been audited by an independent PCI Qualifies Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. SlimVi therefore do not see or keep your credit card information.