Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If you ordered and are not satisfied with our product, please reach out to our customer support team at firstname.lastname@example.org and we will do our very best to help you out.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items/digital products
Only regular priced items may be refunded, unfortunately, items on sale cannot be refunded.
All sales are final for our digital products, they are non refundable.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Orders may end up being returned for various reasons including: incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email email@example.com to arrange redelivery at their own expense.
SlimVi accepts no responsibility for any lost or unclaimed packaged. SlimVi will help as much as possible to trace a missing parcel, however it is the customer’s responsibility to follow up with the carrier to file a parcel investigation.
To return your product, you should email us at firstname.lastname@example.org
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will cancel and refund any orders that haven't been shipped yet, however if a refund is being requested for an item that has already been dispatched, we won't be able to modify or cancel it.